What's new in 9.7

5 ways Cornerstone 9.7 makes life better for you and your team  

1. Simpler breed searches. Forget scrolling through breed lists: just type a few letters of the breed, and Cornerstone finishes it for you. 

2. Friendlier reporting. We added enhanced filtering, searching and sorting to more reports—and user-entered prescription information now displays in the Check-in and Patient History reports.  

3. Hello superior Vello integrationFind essential client info in seconds with a new Vello toolbar icon, an SMS link on the Patient Clipboard and the ability to view unconfirmed appointments on the Appointment Scheduler.  

4. New Zoetis integration. Easily find Zoetis Reference Laboratory and point of care tests in Cornerstone. Results appear in Patient History as a lab entry and on the Lab tab. 

5. New surcharging feature. Manage credit card processing costs with our new compliant surcharging option, exclusive to Cornerstone Payments users.

Vello streamlines the way you connect with pet owners through a single experience built for Cornerstone Practice Management Software. Unlock efficiencies in your veterinary practice with tools that improve pet owner compliance and reduce no-shows, foster productive conversations, and reduce time spent on the phone.

With the CareCredit integration, you can now add CareCredit as a payment method within your Cornerstone application. You no longer will need to open a new web browser to log in to your CareCredit account, instead, you can stay logged in, look up client accounts, and process transactions directly in Cornerstone making it easy to offer CareCredit as a financial option to your clients. 



Hardware and system recommendations

Hardware type Operating system Hard drive Memory
Dedicated server
Windows Server 2016-2022
500 GB
16 GB or more + 1 GB per thin client
Peer-to-peer server
Windows 10/Windows 11
500 GB
16 GB
Thick-client workstation
Windows 10/Windows 11
256 GB
8 GB

Want more Information?

IDEXX recommends that your system meet or exceed the minimum specifications documented here, based on Cornerstone Software testing and a typical suite of installed applications.

Need to upgrade your hardware?

We’re here to help.  Your free consultation will include:

  • Reviewing your current computer and network configuration
  • Discussing your goals regarding timing and budget
  • Creating a plan that achieves your goals

Call us at 1-800-668-0444

How to check whether you have the software upgrade

Click the Upgrade Launcher icon on your server desktop:

If you don’t have the upgrade, you will see:

+ + + + + + +

If you have the upgrade, you will see:

+ + + + + + +

Installation
overview

For more information on hands-free, automatic upgrades, visit MyCornerstone Upgrade Service.

Upgrade your server

 
  1. Restart the server immediately before proceeding.  Note: Shutting down is not restarting.
  2. After restarting, double-click the Update Launcher icon on your desktop.
  3. Click through the remaining prompts to complete the installation. Note: disable non-IDEXX antivirus.
  4. When the installation is complete, click Continue to restart the server. If the server doesn’t restart automatically within a few minutes, restart it manually.
  5. After the server restarts, log in to Windows. The software upgrade will finalize while Windows is starting.
  6. Click through the remaining prompts as needed to complete the upgrade. Note: There is a pause after the Windows operating system loads and the final installation window appears.

Note: While rare, if you encounter an error during the installation on the server, please call Cornerstone Software Customer and Technical Support (1-800-695-2877) before proceeding. It is important you DO NOT restart the installation on the server.

For full installation instructions, see the Cornerstone 9.7 Installation Guide.

Upgrade your workstations

 

Following the server upgrade, upgrade up to 3 workstations at a time.

Note: If you use an IDEXX diagnostic imaging system, upgrade the capture station after you upgrade the server and before you upgrade the remaining thick-client workstations.

  1. Restart the workstation and log in to Windows as an administrator or have administrator credentials available to enter when prompted.
  2. Open the Cornerstone Software.
  3. Click through the remaining prompts to complete the upgrade.
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