Help and Support

Help and Support

Discover efficient support with the Cornerstone Help Hub Virtual Assistant!
Our virtual assistant is here to help you find the answers you need quickly with our online resources. Can't find what you need? For your specific issue, the virtual assistant will direct you to the appropriate Cornerstone support channel.
Click here to launch the Virtual Assistant

Connect with IDEXX

Access support contact numbers for assistance beyond the Cornerstone Help Hub by selecting the icon under the department you need.

Cornerstone Hardware & Software

1-800-695-2877

Other Software & Services

Practice Solutions: 
1-888-224-4408

IDEXX Pet Health Network Pro: 
1-855-627-6570

rVetLink Referral Management Solution: 
1-877-690-8994

Billing Support

1-800-814-1147

In-House Tests & Supplies

1-888-79-IDEXX

Analyzers & SNAP Tests

1-800-248-2483

IDEXX Reference Laboratories

Laboratory results: VetconnectPLUS.com

Free nationwide FedEX service:
IDEXX-Direct service

IDEXX Reference Laboratories Support:
1-800-433-9987

IDEXX Diagnostic Imaging

1-877-433-9948

IDEXX Telemedicine

Consultants:
1-800-726-1212

Invoice questions:
1-800-814-1147

Fax ECG Transmission:
1-888-357-0321

VetConnect PLUS

1-888-433-9987

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