Price change reasons

Estimated reading: 2 minutes

You can specify whether the prices on invoice items can be changed and whether a reason for the change is required.

Set up reason codes to track why a price was changed. For example, if your practice offers price matching, you might want to set up a code to track this price change reason. 

Before you start




  • Reason codes cannot be changed once created.

Set up price change reasons

Navigate to Controls > Price Change Reasons.

Add a new reason

  1. Click New.
  2. Enter the reason code, up to three alphanumeric characters.
  3. Enter the reason, up to 30 alphanumeric characters/spaces.
  4. Select the status of the code.
  5. Click OK.

Update a reason

  1. Select a reason from the list and click Update.
  2. Modify the reason.
  3. Change the status to inactive, if needed.
  4. Click OK.

Delete a reason

  1. Select a reason from the list.
  2. Click Delete. Click Yes or No to confirm.
  3. If linked to a record, a message displays. Click OK.
  4. If unable to delete, inactivate the reason using update steps.

Additional information


Related reports

These Cornerstone reports provide information from the actions outlined in this article. Each report has its own security access under the Reports tab of the Security Setup window.

  • Standard Fee Exception reports
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