Prescription FAQs and best practices
Get answers to questions on workflows for sharing drug information with clients.
How do I share detailed drug information with the clients?
There are multiple ways from Cornerstone that drug information can be shared with your clients.
| Method | Setup | Use | Considerations |
| Departing instructions | Create departing instructions and link to the applicable invoice items. Note: Departing instructions can also be added when invoicing. | When linked to the invoice item, departing instructions will print at the bottom of the invoice when the item is invoiced. | Need to ensure drug information is accurate when creating instructions. |
| Correspondence document | Create correspondence documents for each drug with the required drug information. Note: Choose the document type of correspondence if you want to add a client signature bookmark and/or ensure the document is saved in the patient history. On the invoice item, set a special action of Print document for the correspondence document to print when the item is invoiced. | When the item is invoiced, the user will be prompted to enter the staff ID for the document. The document will then be displayed to be printed. If a client signature bookmark is on the document, the prompt to sign will display. | Need to ensure drug information is accurate when creating the document. |
| Veterinary Pharmacy Reference (VPR) | Set up defaults and link drugs to Cornerstone invoice items. | Once the drugs in the VPR database are linked to the Cornerstone invoice items, the Drug interaction matrix can be run and print drug information from the following workflows: Invoice, Patient Visit List, Prescription | Purchase of VPR and Pharmacy Formulary module is required. Please contact your Cornerstone Sales Representative at 1-800-283-8386 for more information. |
| Lifelearn ClientED | Activate the LifeLearn ClientEd Online service and synchronize the LifeLearn documents with Cornerstone. On the invoice item, set a special action of Print document for the LifeLearn document to print when the item is invoiced. Note: LifeLearn documents are Print Only. They cannot be signed and are not saved to patient history. | When set to print when the item is invoiced, the document will display to print. | A LifeLearn clientEd Online subscription is required. Please contact your Cornerstone Sales Representative at 1-800-283-8386 for more information. |
How do I Indicate that the detailed drug information was shared with my clients?
In addition to providing clients with detailed drug information, you may need to indicate that information was shared with your clients. Use one of the following options within Cornerstone:
- Option 1: Create a client correspondence document that states the customer has read and understands this information.
- Ensure the document type is correspondence so it will save to patient history.
- Add the bookmark for the customer’s signature.
- On the invoice item, set a special action of Print document for the correspondence document to print when the item is invoiced.
- When the item is invoiced, the user will be prompted to enter the staff ID for the document. The document will then be displayed to be printed, and the client can sign it, which will be saved in the patient history.
- Option 2: Create invoice items for Declined and Accepted/received information.
- When applicable, add the appropriate line item to the invoice.
- When the invoice is posted; the line item will be saved to the patient history.
Note: The items can be set up in a Pick list so the appropriate item can be selected at the time of invoicing. The Pick list could also be added to a Group item.
