Please wait until End of Day finishes processing error

The Please wait until End of Day finishes processing error typically can occur during invoicing or patient check-in or out.

This error can be caused by:

• Server uptime
• Unattended EOD/EOM set to make a database copy
• Pending Windows updates
• Numerous tentative Medical Notes and/or Correspondences
• An error occurred running End of Day or End of Month manually

Troubleshooting steps:

1. Restart your Cornerstone Database Server.
   • Exit Cornerstone on all workstations and server.
   • Right-click the Windows icon on your server desktop, hover over shutdown or sign out, and choose restart.
2. If you are unable to restart your Cornerstone Database Server, you can restart your IDEXX Services.
   • Exit Cornerstone on all workstations and server
   • Open IDEXX Database and Services on your Cornerstone Database Server and click Stop All. Wait for each service to show as stopped and then choose to Start All.  Once all services have started, please wait 2-3 minutes before opening Cornerstone to test performance.
   • If you use this step, be sure to coordinate a server restart as soon as possible or the issue may return.
3. Run Windows updates
   • Regularly installing Windows updates is essential for keeping your computer secure, stable, and performing well. These updates provide critical security patches, fix bugs, and enhance system performance, helping to protect against vulnerabilities and ensure smooth operation.
   • In your Windows search bar search for updates and choose check for updates.
   • If updates are available, coordinate a time to run these updates when you do not need access to Cornerstone or your Cornerstone Database Server.
4. If you use unattended End of Day/Unattended End of Month and are set to make a copy of the database, we suggest turning this setting off only if you use an IDEXX backup solution and/or local backup.
   • In Cornerstone navigate to Controls > Defaults > Practice and Workstation > Unattended EOP and here you will have access to two subcategories for the Unattended End of Day and Unattended End of Month settings.  Uncheck the box next to Make a copy of the database in both settings.
5. Review the number of tentative Medical Notes/Correspondences within the Daily Planner.
   • Auto-finalizing is a default setting that will finalize your tentative medical notes and correspondences after the number of days you choose.  This occurs when you run End of day.  You can set this default in Cornerstone by going to Controls > Defaults > Practice and Workstation > Documents.
   • To review your tentative documents, open the Daily Planner, and check the box that says view for all staff.  The Medical Note and Correspondence tabs will show you any tentative documents. You can manually change the status from tentative to finalized by right-clicking on each document and selecting Finalize, or opening each document and updating the drop-down menu to Final.
   • If you have numerous tentative documents, you can call Cornerstone Support at 1-800-695-2877 option 2, option 4 to finalize them based on date.
6. If you receive any kind of error when manually processing End of Day or End of Month, please call Cornerstone Support at 1-800-695-2877.