MyCornerstone Upgrade Service
Ever wish Cornerstone could upgrade itself? Now it can! The MyCornerstone Upgrade Service at mycornerstone.idexx.com is designed to streamline and automate the process of upgrading Cornerstone on servers and workstations. The goal is to provide a seamless upgrade experience with minimal disruption to your day by automating pre-upgrade checks, accommodating 24-hour scheduling, monitoring the status, and sending post-upgrade notifications. For more information on admin and user setup, please see this article.
Before you start
- Kaseya must be installed on all computers using the service
- Login credentials: MyCornerstone uses single-sign on (SSO) with your myIDEXX account
Important!
- All computers must be powered on, with internet access to use the MyCornerstone Upgrade Service.
Overview video
Step-by-step instructions
- Navigate to mycornerstone.idexx.com
- Locate your practice, and click on Schedule Now in the Upgrade at your convenience tile
- Acknowledgments: Read and click the checkbox for each acknowledgement statement, then click I acknowledge to continue
- The first time using the service, click Find my computers
- Check Qualifications: Select which computers you’d like to qualify, and click Initiate Check
- Qualification checks can take up to an hour
- You may continue using this computer while the qualification check runs in the background
- Optional: Assign a nickname to your workstations for easier identification
- Should any of your computers fail the qualification check, click the chevron for more information
- Statuses include:
- Qualified: Computer is ready to be upgraded
- Failed: Computer was not able to be qualified. Check that the computer is powered on and has internet access
- Unqualified: Computer does not meet the requirements to use the upgrade service
- Once the qualification check is complete, click Schedule Date & Time
- Schedule Upgrade: Select a date 24 hours to 15 days in the future, then select a time from the drop-down menu, and click Continue
- Confirmation: Review your selections
- Optional: Add additional contacts to receive notifications and emails
- Click Schedule and Notify to complete the process
- You may now return to the Dashboard or exit the MyCornerstone Upgrade Service
To cancel the upgrade:
- Navigate to mycornerstone.idexx.com
- Locate your practice, and click on Schedule Now in the Upgrade at your convenience tile
- Select Cancel Upgrade
To reschedule the upgrade:
- Navigate to mycornerstone.idexx.com
- Locate your practice, and click on Schedule Now in the Upgrade at your convenience tile
- Select Reschedule Upgrade
- Schedule Upgrade: Select a date 24 hours to 15 days in the future, then select a time from the drop-down menu, and click Continue
- Confirmation: Review your selections
- Optional: Add additional contacts to receive notifications and emails
- Click Schedule and Notify to complete the process
- You may now return to the Dashboard or exit the MyCornerstone Upgrade Service
Frequently asked questions
What happens if a workstation upgrade fails?
Should a workstation upgrade fail, you may upgrade the workstation manually by opening Cornerstone, and following the on-screen prompts to complete the upgrade.
What will I see on my computer when it’s upgrading?
You may see the Cornerstone icons disappear and reappear on the desktop as the upgrade progresses. Additionally, your computers will all restart one hour before your chosen upgrade time, and the server will restart once during the upgrade process. At that time, an on-screen message will be displayed notifying users that the reboot is about to take place.
What if someone is using the computer during its scheduled upgrade?
Prior to the upgrade, your computers will all restart, and the server will restart once during the upgrade as well. If anyone is using the computer at those times, they will be prompted 5 minutes before the restart occurs to save their work. Other than the restarts, users can use the computers for anything other than Cornerstone during the upgrade process if necessary.
Why are some of the dates grayed out on the scheduling calendar?
The MyCornerstone Upgrade Service does not allow an upgrade to be scheduled within 24 hours from the current time to allow enough time for the files to be deployed to your computers. You cannot schedule further than 15 days out to ensure that your computers are as up-to-date as possible.
What do I do if my computers are not qualified?
In some instances, Cornerstone Support may be able to override unqualified computers and complete the upgrade. For example, you may have a computer that has been running Cornerstone without issue, but is slightly below the recommended memory requirements.
You may also consider upgrading individual workstations via traditional upgrade routes. See the complete installation instructions for more information.
Is there an additional fee to use the MyCornerstone Upgrade Service?
No. The MyCornerstone Service is included in your active Cornerstone support agreement.
