Installation guide: Cornerstone 9.6 Software
Upgrade to the latest Cornerstone Software release with two simple steps: Upgrade the server, then upgrade the remaining thick workstations.
Important!
- All workstations and the Cornerstone* Software database server must have a 64-bit operating system, whether a peer-to-peer server, a standalone system, or a checked-out mobile computer.
- Review current hardware and operating system guidelines before upgrading. Ensure adequate disk space is available on your server for both the installation files (2.9 GB) and a copy of your database file. Thick workstations will require 1.9 GB of available space for the installation files.
- To upgrade to Cornerstone* 9.6 software, you must be using Cornerstone* 9.1 Software. Contact customer support for assistance if your software is earlier than Cornerstone 9.1.
- Always restart the server(s) and thick workstations just before installing the upgrade. If using Mobile Computing, sync and undo the laptops before the server upgrade; failure to do so may lead to data loss.
Step 1: Upgrade the Cornerstone database server
Important!
- You must restart the server before upgrading. Use the Restart option instead of the Shutdown option. This will properly reset all timers and programs for installation.
- Before starting the upgrade:
- Review any currently running anti-virus programs.
- If you use a third-party anti-virus program (not Trend Micro managed by IDEXX), ensure a folder exclusion is set up for the root Cornerstone directory. Example: C:\cstone. This will help ensure that any real-time protection does not interfere with or quarantine any files during the upgrade or while running Cornerstone or other IDEXX services.
- If, in the past, you have had problems with installing even after setting up a folder exclusion, then you may want to disable your third-party anti-virus software until after the installation is complete.
- Make sure all connections to the database are closed, including any third-party applications and integrations that may be running in the background.
- Review any currently running anti-virus programs.
- Double-click the Update Launcher icon on your desktop.
- Click through the remaining prompts to complete the installation.
- If you are not prompted to continue, your antivirus software may be blocking the installation. Consult your IT professional.
- The installer will stop any connections or services, including the IDEXX VetLab* Station and database server.
- When the installation is complete, click Continue. If the server does not restart within a few minutes, restart it manually.
- Log in to the Windows* operating system. The software upgrade will finalize while Windows is starting.
- Click through the remaining prompts.
Note: There may be a pause after the Windows operating system loads before the final installation window appears.
After you click Finish, your thin-client workstations and connected hardware and software are ready to use.
Multiple-server practices only: After upgrading the main server, follow the instructions below to upgrade any terminal services server that is not running a Cornerstone database.
Upgrade Cornerstone on a Terminal services server (TSS) that is not running a Cornerstone database
Follow the Workstation upgrade instructions in Step 2, below.
Install Cornerstone on a new Terminal services server
- Log in to the TSS console as an administrative user.
- Press the Windows key +E to open the File Explorer window.
- Click Network and go to Cornerstone Database Server > CstoneShare > Install > Release.
- Double-click setup.exe to begin the installation.
- In the Setup type selection window, select Remote Desktop Services and click Next.
- When prompted, click Copy & Install.
- Follow the prompts to complete the installation. You do not need to restart the computer.
Cornerstone is now installed, and connected thin workstations are ready to use.
Step 2: Upgrade thick-client workstations
You must complete the software installation on your Cornerstone database server before you start the installation on any other computer.
Install from server (automatic install)
- Restart the workstation immediately before proceeding with the following steps.
- Log in to Windows as an administrator or have administrator credentials available to enter when prompted.
- Open the Cornerstone software.
- Follow the prompts to complete the installation.†
Note: If the installation fails or displays errors, close out of the installation process and try the network installation method
Install over network (manual install)
- Restart the workstation immediately before proceeding with the following steps.
- Log in to Windows as an administrator or have administrator credentials available to enter when prompted.
- Press the Windows Key + E to open the File Explorer window.
- Click Network and go to Cornerstone Database Server > CstoneShare > Install > Release.
- Double-click setup.exe to begin installation.
- When prompted, click Copy & Install.
- Follow the prompts to complete the installation.†
After installation
- If any windows appear blank, right-click within the window and then select Refresh.
- Review recent changes to Cornerstone in the release notes.
† If you are not prompted to continue the installation process, your third-party antivirus software may be blocking the installation. Consult your IT professional.
