IDEXX Message Center

Estimated reading: 2 minutes

The IDEXX Message Center The Lab Results tab displays all recently returned IDEXX Reference Laboratory results from IDEXX Reference Laboratories and IDEXX VetLab Station. If your practice uses IDEXX Pet Health Network Pro, client messages sent to your practice through Petly.com appear on the Client Messages tab.

Before you start

Using the IDEXX Message Center

Navigate to Toolbar > IDEXX Message Center.

  1. Click on Lab Results or Client Messages.
    Note: The number of lab results or messages in each tab and subtab appears in brackets next to the tab or subtab name.
    • Lab Results: The Lab Results tab displays all recently returned IDEXX Reference Laboratory results from IDEXX Reference Laboratories and IDEXX VetLab Station.
      • Select Hide read results to view only unread results.
      • Click View Orphans to view orphan lab results.
    • Client Messages: If your practice uses IDEXX Pet Health Network Pro, client messages sent to your practice through Petly.com appear on the Client Messages tab. The tab is organized into three subtabs:
      • Appointment Requests
      • Prescription Requests
      • Client Updates
  2. Review the results/messages and take the next steps as needed.
    Examples: Posting Orphans, refilling prescriptions, etc.
  3. Use the arrows at the bottom of the window to page through results, as needed.

    Additional information

    Using the IDEXX Message Center

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