End of period FAQs
The most frequently asked questions about end of period activities.
I forgot to run end of day. What should I do?
Options:
- If it is early in the day and there are no or minimal transactions posted since prior day, run EOD now and again at close of business.
- Use the am and pm reports accordingly.
- The closed period will have the corresponding time stamp.
- Run at the end of your business day, adding a note in the EOD closing window, with the date(s) the period
includes. When running reports, the report header displays the dates of the last closed period to the selected closed period.
To ensure the end of day process is run consistently, consider setting up unattended end of day.
End of month was not run last night. Should I run it now?
Options:
- If it is early in the day and there are no or minimal transactions posted since the prior day, run EOM now.
- You may need to run another EOD if there were any transactions posted since prior end of day close.
- If the case, use both the am and pm EOD reports for the day’s reporting for a full data picture.
- Run EOM after the day’s normal EOD process, adding a note in the EOM closing window, stating what days are included with it from last month. When running reports, the report header displays the dates of the last closed period to the selected closed period.
- If it is several days into the new month:
- Run at the beginning of the current day or end of day like the previous scenarios.
- Since it is several days in, this will create a larger monthly data set for the prior month and a smaller set for the current month. Consider this when comparing information between two months.
To ensure the end of month process is run consistently, consider setting up unattended end of month.
Why do I always have two closed end of day periods for the last day of each month?
- Processing end of month creates a second end of day, that includes:
- Finance and billing charges assessed from aging your receivables.
- Specific invoice types set to post during the end of month closing process. Navigate to Controls > Invoice Types to view default invoice type settings.
- Include both report periods (use SHIFT + click) to get a complete data picture when running end of day reports such as Daily Sales Summary, Itemized Audit Trail and Serv. And inv. Sales.
We did not do an end of year inventory count, and need to know what our numbers were at for December 31st.
Options:
- If you processed end of year, the Inventory Cost report PDF was saved to the cstone/Share/EOYInvCost folder. This is usually located on your network drive, usually the C drive. The file name begins with the year report represents.
- If you processed the last day or month of the year with version 9.3 or higher installed, you can use the Inventory on Hand reports in the daily and monthly reporting groups.
- If the on hand report is not available and the inventory cost reports are not saved, customer support can assist provided you have a backup from the last day of the year. They can restore the backup to print the inventory cost report or you.
We use unattended EOD or EOM, but we had a power outage when it was scheduled to run. What should we do?
Process EOD and EOM manually in succession as soon as you can.
We forgot to run our end of year. Now what?
Customer support can assist you by inserting the end of year. Please call for details on how this is done and how it may affect reporting.
My daily deposit reports are not matching the credit card batch reports even though I processed EOD and they matched at the time as part of our drawer balance.
Online payments posted to client accounts after EOD close and before card batch close can create some confusion if comparing deposit reports to batch reports.
Options:
- Perform or schedule EOD processing to occur as close to card batch close.
- Perform batch closes manually at time of end of day processing to have CS reports and card activities align.
Does EOP processing require exclusive use of Cornerstone?
No, you can continue scheduling appointments, writing up medical records, and entering charges as usual.
What cannot be done during end of period processing is:
- Posting invoices or payments.
- Processing other payment transactions, such as account adjustments, transfers, write-offs, or returned checks.
How do I change the reports that are preselected in the EOD/EOM/EOY reports window?
Update End of Period defaults and select/deselect reports for end of day, month and year accordingly by going to Controls > Defaults > Practice and Workstation > End of Period.
Do I really need to run end of day, month, or year?
Yes, if you want to ensure valid reporting.
Some reports will not populate until the associated period(s) are processed. Ex: Inventory on Hand daily and monthly reports are not available from Current.
Closing the end of period creates data that can be consistently compared from one closing period to the next.
The Performance Tracker and the Inventory Turnover Report use end of month period selections to create the reports.
Running end of periods inconsistently will skew key practice numbers typically managed per month such as:
- New clients, patient visits, invoice counts, and revenue as seen on the end of period summary reports.
- You will see differences in totals if you run an end of month after 45 days and then run another one in 15 days making it difficult to trend month-to-month and year-to-year totals.
