Document template overview and setup
Medical notes and correspondence document templates are used for exam notes, consent forms, client handouts, kennel cards, etc. and are managed from the document template list. A variety of templates are provided for you in document categories of Samples and Starter. In this article:
- Types of documents
- Editor tools and properties
- Defaults Template
- Planning your template
- Setup and/or edit your template
Before you start
- Security access to Document Template List and Document Template Setup dialogs
- Document categories set up
- Understand Document template types
- Default document template set up, if using.
- Documents defaults set up, if using a default template for new documents
- Workstation defaults set up
- Printers set up
Important!
- Copy/pasting a bookmark breaks its function and can create protected text errors. If a bookmark is not working within a document, delete the bookmark and re-insert.
- Template descriptions must be unique. Duplicate descriptions, including those with different use of upper and lower case, are not permitted.
Types of templates
Document template types are required when creating a new document template. The template and save type determine how the document will appear in the patient record and on the Daily Planner.
Three types of templates examples:
- Medical Note: Exams, progress notes, surgery, and anesthesia records.
- Correspondence: Consent forms, take home instructions, heath condition handouts.
- Print Only: Cage cards, patient identification label/collar, general information handouts.
Each type of document can be distinguished by its icon that appears next to it in history on the Patient Clipboard.

Template details
Document Type | Recorded in history | Display in history and Daily Planner | Source icon in history |
Medical note Includes text only and classic | Yes | The document title displays on the Summary, Text, and Medical Notes tab of Patient Clipboard. Text only and classic notes display inline on Text and Medical Notes tabs. The full document can be viewed from the preview pane. Documents with the status of draft and tentative display on the Medical Notes tab of Daily Planner. | ![]() |
Correspondence Document Includes text only | Yes | The document title displays on the Summary and Text tabs of Patient Clipboard. Text only displays inline on Text tab. The full document can be viewed from the preview pane. Documents with the status of draft and tentative display on Correspondence tab of Daily Planner. | ![]() |
Correspondence Title Only Includes text only | Yes | The title displays on Summary and Text tabs of Patient Clipboard. Only the title can be viewed. It does not display in the Daily Planner, as the only status is final | ![]() |
Print only | No |
Document editor menu

File | Page setup and margins, access to document properties, print |
Edit | Common word processing functions like cut, copy, paste, undo, redo, etc. Modify text input fields and pictures |
View | Show/hide rulers and toolbars |
Insert | Add bookmarks, text input fields, checkboxes, information prompt links, etc. |
Font | Common word processing font functions like bold, underline, italic, etc. |
Paragraph | Common word processing paragraph functions like right justify, indent left, indent right, etc. |
Table | Insert and format table options |
Other | search, replace, spell check |
Template elements
A list of elements commonly used in templates with their function, use cases, and instructions on how to setup.
Note: Most images are displaying the element once the document is in use. See the Setup a new document section for an example of a full template once it is setup with the elements.
Header/footer
Function
- Inserts/merges client, patient and practice information at time of document use
Use case
- Client name, phone number, client prompt information
- Patient signalment, lab results, patient prompt information
- Practice address and phone number
Setup
- Add: Insert menu > Header/Footer > Insert Header or Insert Footer.
- A dotted line displays to show the boundary of the header/footer on the page.
- Click within the header/footer area and add text, bookmarks, graphics (ex: logo) or other elements as needed.
- Edit: Insert menu > Header/Footer > Edit Header Footer.
- Click within the header/footer area and make any modifications as needed.
- Delete: Insert menu > Header/Footer > Delete Header or Delete Footer.
Example of a Header

Bookmarks
Function
- Inserts/merges client, patient, and practice information at time of document use
Note: Bookmarks should never be copied/pasted from another document, as it will break the functionality.
Use case
- Client name, phone number, client prompt information
- Patient signalment, lab results, patient prompt information
- Practice address and phone number
Setup
- Click within body of document to set where the bookmark information will display.
- Navigate by either:
- Bookmark toolbar button
- Insert menu > Bookmark
- Right-click > Insert > Bookmark
- Choose the bookmark from Field Description.
- If prompted, select the format for date bookmarks.
- If prompted, select the fields to include. Order of selection determines left to right order of inserted information.
- If prompted, select the format for date bookmarks.
- Click Add Bookmark. For each additional bookmark, leave bookmark window open, click within document and repeat steps 2-4.
- Click Close to close the Select Bookmark window.
- To delete a bookmark, double-click within the bookmark and press Delete.
- See the list of available document bookmarks. See also vaccination bookmarks.
Note: Most bookmarks will automatically fill in information. The prescription and invoice item bookmarks will prompt to select the information to display at the time of the document’s use.
Text input fields
Function/Access
- Visual prompt at time of use where a user should enter notes.
- Font within text field can be preformatted.
- Additional text input fields can be copy and pasted in your template. Initial data, field length and font settings will also be copied.
Setup
Use case examples
- Placeholder for free-type notes
- Additional staff initials
- Exam/surgical findings
- Click within body of document to set where the text input field will display.
- Navigate by either
- Insert menu > Text Input
- Right-click > Insert > Text Input.
- Field Name: Enter a name to identify this field.
- Initial Data: You can enter a default text or leave blank.
- Maximum Field Length: Enter maximum number of characters to accept in this field, if needed.
- Click Font to select a font, style, size, color, and effects to apply to text entered in the field.
- Click OK.
- To edit a text input, click in the field > Edit menu > Text Input.
- To delete a text input, highlight the field and press the Delete key.
Example of Text Input

Check boxes
Function
- Changes state when clicked.
- Additional check boxes can be copy and pasted in your template.
Use case
- Yes/No type history questions
- Normal/Did not examine indication on body system exam
Setup
- Click within body of document to set where the check box will display.
- Navigate by either:
- Insert menu > Check Box
- Right-click > Insert > Check Box
- To delete a check box, either highlight and press Delete or back space across it.
Check box example

Information prompt links (Diagnosis, Problem, and Vital Signs)
Function
- Link within document to view/add patient data at time of use.
- Problems and Diagnosis have two formats:
- Description will use the description as set up in their respective lists.
- Details will include all information associated with the diagnosis/problem (date, status, staff, etc.). When used on a patient, they will display in document as a table, with a row per selected diagnosis/problem.
Use case
- Adding new or historical diagnoses to a patient’s medical note and history
- Adding new or historical problems to a patient’s medical note and history
- Adding new or historical vital signs to a patient’s medical note and history
Setup
- Click within body of document to set where the link will display.
- Navigate by either:
- Insert menu > select Vital Signs or appropriate diagnosis or problem format
- Right-click > Insert > select Vital Signs or appropriate diagnosis or problem format
Usage
- When using the document with a patient, click the prompt link.
- Check the box next to any information that should display in the document and click Ok.
- The information will display in the document.
Picture/picture and description
Function
- Insert a picture or medical illustration that can be annotated at time of use.
- Picture with Description will add a two-cell table with the image in the left cell.
- The Cornerstone pet picture can be inserted from the imaging bookmark.
Use case
- Body medical illustration diagrams to indicate location of masses.
- Pre- and post-dental pictures.
- Pet’s picture on home instructions or boarding care sheets.
Setup
- Click within body of document to set where the image will display.
- Navigate by either:
- Insert menu > Picture or Picture and Description, Picture toolbar button
- Right-click > Insert > Picture or Picture and Description
- Navigate to the picture file location and click Open. File options will be jpg, jpeg, bmp, or tiff.
- To resize the picture while keeping the aspect ratio of the height and width the same:
- Click on one of the four corner object handles, so the arrow cursor is diagonal.
- Drag to the desired size.
- To delete a picture, click the image and press Delete.
Picture example

Table
Function
- Organize or group related information.
- Cleaner layout for content-heavy documents.
Use case
- Patient/client Signalment grid
- Body system exams
Setup
- Click within body of document to set where the table will display.
- Navigate by either
- Table menu > Text Input
- Right-click > Insert > Table
- Insert number of rows and columns. Click Ok.
- Use insert menu to insert elements (bookmarks, checkbox, etc.) within the table.
- The right click menu within the table is for table related actions.
- The right click menu within the table is for table related actions.
- To edit a text input, highlight the field > Edit menu > Text Input.
- To delete a text input, highlight the field and press Delete.
Table example

Invoice items pane
Function
- Add default invoice items to the bottom of a document template and send them to the Patient Visit List (PVL) at time of document use.
- Items never leave the template regardless of the status, even after the document is finalized.
- Statuses are the same as used on the PVL, with the addition of blank, which allows the end user to initiate when charges transfer to the PVL.
Use case
- In lieu of using finalized estimates to send charges to PVL.
- Suggested services and products based on the template. For example, common technician services on a technician appointment template.
Setup
- Enter item ID or press F2 to search for and select the item.
- Add all items, as needed.
- Use the up and down arrow buttons to rearrange the order of the item lines as needed.
- Change the item status from Blank if needed, by clicking on the gray box to the left of each item row.
- Statuses are best left blank and change at time of use.
- Blank: The item will not be sent to the Patient Visit List until status is changed.
- Recommended: This item or service has been recommended for purchase by the client.
- Accepted: The client has accepted the item; they want to purchase the service or item.
- Performed: The item has been dispensed or the service has been performed.
Invoice Item pane example

Tab stops
Function
- The Cornerstone editor supports left, right, center, and decimal tab stops.
- The tab stops can be set for current paragraph or all lines in a highlighted block of text.
- Tabs can be set on the rulers or from the paragraph menu
Use case
- Setting tabs on documents.
Setup
Tabs can be setup using the Rulers or the Paragraph menu.
Rulers
- Display both the horizontal and vertical rulers. The tab selector icon appears at the top of the vertical ruler only when both rulers are displayed. Navigate to View menu > Horizontal Ruler or Vertical Ruler.
- Left tab: Click the left mouse button on the ruler at the desired location.
- Right tab: Click the right mouse button on the ruler at the desired location.
- Center tab: Hold the Shift key and click the left mouse button on the ruler at the desired location.
- Decimal tab: Hold the shift key and click the right mouse button on the ruler at the desired location.
- To move a tab stop, click on the tab indicator and drag it to the desired location on the ruler.
- To clear a tab stop, click on the tab indicator and drag it downward off the ruler.
- click Ok.
Paragraph menu
- Select Set Tab.
- Specify the Tab Type: left, right, center, or decimal.
- If desired, select a Tab Leader: dot, hyphen, or underline
- To clear tab stops, Paragraph menu > select Clear All Tabs.
- Click Ok.
Properties
Update any of the properties, as needed, by selecting Edit Properties on the document template.

- Title: Enter a brief document name to identify the template.
- Up to 50 alphanumeric characters will display in the list without truncation
- Descriptions longer than 50 characters will display in patient history without truncation.
- Type:
- Medical Note: Will display in the medical note tab on the Patient Clipboard.
- Correspondence: Will display in the summary tab on the Patient Clipboard
- Print Only: Does not display in history
- Save: This option applies to the correspondence type only.
- Document: The entire document is stored in the patient history and can be previewed/opened.
- Title Only: Only the title displays in the patient history, document cannot be opened/viewed
- Show past and future uses of this template on…: Select if you want past and future correspondence documents created from this template to be shown in history on the Medical Notes tab, Daily Planner, Check-in Report and Patient History Report.
- Category options:
- Category: select a document template category to expedite searching and organizing documents.
- Inactive: select when document template is no longer to be used.
- Show in Practice Favorites: select to add to favorite document list for the practice.
- Description: Enter a default history (Hx) description that will be included with the template description when the document is used for a patient.
- The history description can be up to 40 alphanumeric characters.
- A history description can also be entered or edited at the time of use and be up to 65 characters.
- Alert Display
- Hx alert: Select to have this document title highlighted.
- The history line displays with white text on a bright red background by default.
- The alert option can be changed or chosen at the time of use.
- Color: Select a highlight color when using the Hx alert. Note: This will be against a white background.
- Text: Select white or black text when using Hx alert and a designated alert color.
- Autofinalize in _ days: Enter the number of days in which this document becomes finalized. The default can be set in Controls > Defaults > Practice and Workstation > Documents.
- Hx alert: Select to have this document title highlighted.
- Printer: Select a default printer when printing a document created from this template.
- Click OK to save your changes and return to the Document Template list or click Save to keep changes and continue working on the template.
Default template setup
A default setup document template can be used as a starting point for new document templates and for converting classic notes to an enhanced template. The Header and Footer (w/ fonts) template is provided and is automatically set in Practice and Workstation defaults as the default template for documents for new Cornerstone systems.
- This template includes a header and footer containing bookmarks for clinic, client, and patient information, date, etc.
- This information displays on all pages of the document when filled out for a patient and can be further customized as needed.
- Update the default template or create a new one to include information relevant to your practice, such as a logo and any other in formation that should be included.
- Change the default template in Controls > Defaults > Practice and Workstation > Documents.

The steps for creating a new Header/footer template, or updating the existing one are the same as they are for other document templates. See the sections below for details on creating a new template or updating a template.
Options for setting up a new document
Start from default template
- Begin from a default starting template, such as a letterhead style for consistent look.
- This will be based on document default settings.
- You can customize the provided default setup document template or create your own.

Copy existing template
- Copy an existing template and update accordingly.
- When copying a template the type cannot be changed.

Save as
- Update an existing template and Save As to retain original template and add new version to your document list.
- When using Save As, the type can be changed.

Outside source
- You can copy text from source outside of Cornerstone and paste it into the Cornerstone document editor.
- Reformatting may be needed.
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Planning your document
Before starting to create a document, use these questions and considerations as a guide to help determine what options are best for the situation.
- What kind of document do you need?
- Medical note
- Correspondence
- Print Only
- Where do you want it to display in history?
- Should it display on the summary and medical notes?
- Should it only display in summary?
- Do you only need to see that the document was created or do you need to be able to open and view the document?
- Would it be more efficient to start from a blank document or use copy or save as?
- Who will use the document?
- What data entry methods will be used?
- Bookmarks, question bookmarks
- Text input
- Check boxes
- The template should follow practice workflow, such as exam. This will also help to determine use of bookmarks, text input, etc.
- Text input only style documents can be used for a simpler template type without formatting, tables, graphics, and other elements.
Navigating the document list

- Lists > Documents > Templates
- All documents display alphabetically by title. Search and select an existing template by doing any of the following:
- Check the search for word checkbox and enter a key word.
- Enter a document ID.
- Narrow results by selecting a Category or Favorites.
- Uncheck or check the template type checkboxes.
- Select Include inactives.
- Sort list by any of the columns by clicking the applicable column header.
- A preview of the template will display in the pane at bottom of window.
Setup a new document template
- Do one of the following from the Document Template List:
- Click New and then select Document template or Text only template.
- Search and select an existing template from the list and click Update and then click Save As.
- Search and select an existing template and click Copy.
- In the Cornerstone document editor:
- Modify the template by adding content and using the Cornerstone Editor tools available based on document or text only selection from previous step.
- The Cornerstone Editor is similar to a word processing program with typical formatting options for font, text, bulleted and numbered lists, etc. Hovering your mouse over the editor toolbar icons will display their function.
- Edit properties, as needed.
- Click Ok.

Update a document template
Modify templates, inactivate, and change template properties as needed.
- Lists > Documents > Templates
- Search and select an existing template from the list and click Update.
- In the Cornerstone editor:
- Modify the template using the Cornerstone Editor tools available based on document or text only selection from previous step.
- Refer to Editor Tools document compatibility chart below for more details.
- Click Edit Properties, if needed to change document category, alert or printer settings, or template status.
Additional information
General
- Template setup and updates are performed from the Document Template list.
- Adding a document to a patient record is a separate process and initiated from the Start New Document window.
- Both processes use the Cornerstone Editor to setup and work within patient documents.
- When printing, you can clear the Print header and Print footer check boxes in the Print Options window, if needed.
- When using Template samples, use Update > Save As so the original sample is still available.
Bookmarks
- Can be added either as part of template or time of use.
- When working in a text-only template/document, only text-based bookmarks can be used.
- Image- or table-based bookmarks are not available for selection.
- For example, pet picture, prescription history, and lab results cannot be used.
- Use practice bookmarks for name, address, phones, etc. In the event any of this information changes, all documents will automatically update.
- Practice information is maintained under Lists > Practice.
- Additionally, for Multi-location single database configured practices, the logged in practice information will populate the document.
- Text Input fields may better suit your needs than question bookmarks. They can be easily identified within a document and can be filled in at any time while completing the document.
Cornerstone editor window
- Resize the window, as needed, by either dragging the window or using the window maximize function.
- The Property banner displays template information based on the selections made in Edit Properties.
- The Cornerstone Editor text-only mode has the following differences from the standard editor:
- The menus, toolbar buttons and right-click menus available are limited to those options that pertain to text-based data entry.
- Color All Text button:
- Apply a single color to all text in the template or document.
- The document text, including the history description, will display in the selected color in patient history.
- Only text-based bookmarks can be used. Image- or table-based bookmarks are not available for selection.
Document titles
- To have a document display at top of the list, outside of the default alphabetical title sorting, use preceding space(s).
- Changing a template title will also change past uses in patient history.
- Only minor changes are recommended that do not drastically change purpose of template.
- For example, renaming a euthanasia authorization to a treatment consent is not recommended.
Document types
- Any template type can be created as a Text Only template.
- Consider the document’s function when creating the template and assigning it the appropriate template type.
- Once a template type is set for a document template, it cannot be changed.
- A Correspondence template can have its Save type changed from Document or Title Only.
- Title Only correspondence will not open the associated document from the patient record.
Invoice items
- Invoice items cannot be placed on templates after the invoice is posted with special actions.
- Set the invoice item to Blank status for Smart Groups, Pick Lists and/or items with special actions to delay processing when starting a new document at the time of use.
- Remove items by clicking in the Item ID field and Ctrl + D.
Pictures
- Supported image file types include:
- JPG, BMP, and TIF.
- JPG is recommended because it requires less file storage space.
- Limit image file size to 500 KB by either resizing images outside of Cornerstone or adjusting camera settings to fewer megapixels.
Tables
- The Table toolbar option inserts a simple table based on specified number of rows and columns.
- The Table menu accesses detailed table formatting options for cell positioning, flow, color, rotation, etc.
- Right-click menu within table cells is specific to table-related tasks, such as inserting rows.
- To insert bookmarks, check boxes, etc. within a table cell, use the menus or toolbar buttons.
Template properties
- You can designate as many documents as favorites as you wish. A maximum of 10 favorites will display on document submenus.
- Autofinalize is based on document create date and end of day processing.
- The expected finalize date for tentative status documents is displayed on the Daily Planner Medical Notes tab.
- For example, if the document is added to a patient on a Friday and set to autofinalize in one day, and the practice is closed Saturday and Sunday, the document will finalize after end of day (EOD) is processed on Monday.
Text input fields
- If using text Input fields, you have option to lock the document, by clicking the Lock/Unlock document button. By doing this, at the time of use, you can tab from field to field to fill in the data.
- Use caution using default findings like text input field initial data or preselected check boxes for exam templates. These can call legality of actual exam findings into question and are discouraged by AAHA accreditation standards.
Text-only template documents
- Text-only templates should be considered if your document content requires only plain text-based note entry without formatting, tables, graphics, check boxes, etc.
- This template type option also allows you to create and designate a single Quick Text medical note template for quickly entering a medical note to a patient’s medical record. This bypasses the search and selection steps required to create a medical note.
- When copy/pasting content into a text-only template or document, only plain text is pasted. Any font properties, formatting, tables, graphics, check boxes, etc. will not be included.
- The full document can be viewed inline on the Patient Clipboard Text tab or Medical Notes tab without needing to open the note or use the Preview pane.
Editor tools document compatibility
Use the chart below to determine which document elements/tools can be used with which document types.
Data entry tools
Data entry tools | Medical note | Correspondence document | Correspondence title only | Print only | Text only |
Bookmarks | X | X | X | X | X |
Question bookmark | X | X | X | X | X |
Signature bookmark | X | X | X | ||
Text input fields | X | X | X | X | |
Information prompt links | X | X | X | X | |
Checkboxes | X | X | X | X | |
Picture | X | X | X | X | |
Picture and Description | X | X | X | X | |
Table | X | X | X | X | |
Font | X | X | X | X | |
Text color | X | X | X | X | |
Color all text | X | ||||
Paragraph | X | X | X | X | |
Page break | X | X | X | X | |
Page number | X | X | X | X | |
Header and footer | X | X | X | X | |
Margins | X | X | X | X | |
Lock/unlock | X | X | X | X | X |
Invoice items pane | X | X | X | X | |
Undo/redo | X | X | X | X | X |
Zoom | X | X | X | X | X |
Spell check | X | X | X | X | X |
Auto spell | |||||
X | X | X | X | X |