Compliance Assessment results and reports

After you have completed the protocol setup process, you can calculate your missed opportunities. Compliance results can be compiled by group or by individual protocol. 

Generating report results

You can navigate the protocol setup wizard by either the Next and Back buttons or use the left navigation pane. The navigation pane also provides basic instructions per step. 

Navigate to Reports > Compliance Assessment Tool > Generate Compliance Results.

1. In the left navigation pane, do one of the following: 
   • Click Compliance results to perform a regular compliance search. This is the most common. 
   • Click Alternative Search to perform an alternative compliance search.  
2. Select the protocol to be included in the compliance check.  
3. If your practice has set up protocol groups, click on the group name to select all protocols in the group.  
   • Select Expand all protocol groups as needed. 
   • Select Display predefined IDEXX protocols as needed. 
4. Adjust the date range as needed to compare compliance (check-in or invoice date, based on your settings). One year displays by default from the current date. 
5. Do one of the following, based on the the search type:
   • Regular search:
     • Select Display in option of Dollars or Services. 
     • Modify list of patient classifications to include, if needed (click a classification to select/deselect). 
     • Optional: Select an invoice item classification to pre-filter eligible patients before applying protocol definitions. Example: if you are searching for compliance in preanesthetic testing, filter the search to only those patients that were also invoiced for items included in surgery. 
   • Alternative search:
     • Verify the appropriate service/dependent is highlighted for the selected protocol. 
6. Click Search.  
7. With results displayed, do any of the following: 
   • View, print or save available reports (based on the type of search performed), using either the Next and Back buttons at bottom of window or the left navigation pane. The report description can be viewed in the pane by either method.
   • Modify display detail between dollars and services and clicking Search. This is for the regular search only.
   • Modify the date range and click Search to reevaluate your compliance. 
   • Click Reset to run another protocol
   • Click Finish to exit. 

Available Compliance Reports

Regular compliance search

• Missing Services: Displays what services have been missed.  
• Services Provided: Displays what services have been provided.  
• Future Appointments: View which patients are scheduled for future appointments three months out from the current date.
  • Adjust the date as needed.
  • The report prints the appointments in staff order and then date order, with a page per staff. 
• Dollar Value Sold by Staff Member: Displays the value of linked items from the protocol that were billed.
  • Refine as needed by adjusting the classification(s) and click Retrieve to redisplay the report.
  • Use Shift or Ctrl to select multiple consecutive or nonconsecutive classifications. 
  • This report can be viewed in report or graph form. 
• Services Sold by Staff Member: Shows the count of linked items from the protocol that were billed.
  • Refine as needed by adjusting the classification(s) and click Retrieve to redisplay the report.
  • Use Shift or Ctrl to select multiple consecutive or nonconsecutive classifications.
  • This report can be viewed in report or graph form. 

Alternative compliance search

Missing Dependents Report: Displays which patients were missing dependent services, based on the primary service being provided.

Additional information

General compliance result details

• Use of check in or invoice date will impact compliance results. Check in date will provide more refined results as these are patients actually seen vs. patients invoiced.
• The set default item is used to calculate opportunity. If the value seems too high/low, review your protocol summary to see is any adjustments needed.
• The Hx Search (months) setting on linked invoice items determines how far the compliance tool will search for to determine a patient’s compliance. Review your protocol summary to see is any adjustments needed.

Regular compliance search result definitions: Dollars

Term	Definition
Eligible patients who received all services	The number of patients who received all invoice items within the date range. Review the Services Provided and Sold by Staff Member reports for more details and insights.
Eligible patients who received some services	The number of patients who received some, but not all, of the invoice items within the date range. Review the Missing Services and Future Appointment reports for more details.
Eligible patients who received no services	The number of patients who did not receive any invoice items assigned to the test during the date range. Review the Missing Services and Future Appointment reports for more details.
Total number of eligible patients	The number of patients who were eligible for the protocol, based on species, breed, age, weight, or diagnosis and not having already received protocol services in recent patient history. Some patients may not be eligible to receive services because the invoice items are already up to date in the patient’s history based on the protocol’s history definition.
Total services billed	The amount that the practice realized from the protocol services that were billed. Note: Patients with no age or weight will be excluded even if the protocol has age/weight parameters. Patients with a diagnosis status of Ruled Out or Voided will also be excluded, even if their diagnosis matches the protocol’s selected diagnoses.
Total Opportunity	The unrealized revenue amount that the practice could have gained if all recommended services were performed for all eligible patients seen during the selected date range.

Regular compliance search result definitions: Services

Term	Definition
Test	The protocol’s service/test categories.
Percent of missed opportunity	The percentage of total services (provided and missed), not provided to eligible patients.
Total services provided	Number of services provided to eligible patients.
Total services missed	Number of services not provided to eligible patients.

Alternative compliance search results definitions

Term	Definition
Eligible patients who received the primary service	Number of eligible patients receiving the primary service within the date range. This also includes the amount the practice realized from the primary service and any missed opportunity amount.
Eligible patients who received the dependent service	Number of eligible patients receiving the dependent service (based on hx search criteria) within the date range of the primary service. This also includes the amount the practice realized from the dependent service and any missed opportunity amount.
Eligible patients who received the primary service, but not the dependent service	Number of patients not fully compliant.
Total services billed	Amount that the practice realized from the protocol services that were billed. Note: Patients with no age or weight will be excluded even if the protocol has age/weight parameters. Patients with a diagnosis status of Ruled Out or Voided will also be excluded, even if their diagnosis matches the protocol’s selected diagnoses.
Total Opportunity	The unrealized revenue amount that the practice could have gained, if all eligible patients seen during the selected date range received both the primary and dependent services.

Reporting tips

• Print the Client List (Missing Services) report and the Client List (Services Provided) report for a complete comparison. 
• Use the Future appointments report to reach out to clients to start conversation on recommended care for their pet. 
• Use the Dollar Value and Services Sold by Staff Member report graphs to: 
  • Compare providers use of recommended items. 
  • Review which items are used more than others, when multiple items are linked to the same service. Example: Senior blood panel
  • Review what protocol categories are low performing and potential reasons. 
  • Determine if changes to protocol or standard of care needed. 

Related reports

These Cornerstone reports provide information from the actions outlined in this article. Each report has its own security access under the Reports tab of the Security Setup window. 

• Animals Without Birthdates 
• Animals Without Weights 
• Client and Patient Report Builder 

Resources

• Compliance Assessment for wellness quick reference guide