Protected: Moving Vello Instances
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This article covers actions you can take to prepare for integrating Vello in Cornerstone. Steps to prepare for Vello Note: During your Vello account setup, IDEXX will confirm on your behalf that your integration software connected to Cornerstone is up
With Vello client engagement, you can easily automate and customize your practice’s communication preferences with your clients. Vello will help support your practice with more efficient and effective client engagement workflows, improve compliance, and extend patient care beyond the exam
This article covers frequently asked questions about Vello client engagement, including accessing Vello, usage, and troubleshooting. Note: For information about Vello setup, including automated communications details, available customizations, and send schedule, as well as 2-way texting and the client experience
The primary practice contact for Vello will receive an email invitation to activate the Vello account. After submitting a form confirming the practice details and approving the Vello account activation, account setup will start happening behind the scenes. Once your
You can view automated communications and two-way SMS messages created through Vello in the same areas in Cornerstone where you find all other SMS and email records. You can also see the details when a client confirms an appointment through automated Vello communications.
